ENCS 692W — Final Exam Cheat Sheet

Coverage aligned to Q1–Q50: business plan; STP; sales; ownership forms; financial statements; opportunity cost; production; short-run costs; market structures; organizational innovation; supply & demand; monopoly.

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Business Plan (Q1, Q4)

Core Sections

  • Executive Summary (1–2 pages): problem, solution, traction, TAM/SAM/SOM, ask.
  • Opportunity: customer pain, value proposition, competition (5 Forces), differentiation.
  • Market: size, growth, segments, personas.
  • Go-to-Market: channels, pricing, positioning, sales motion.
  • Operations: key resources, suppliers, partners, IP.
  • Team: roles, gaps, advisors.
  • Financials: 3–5 year projections, assumptions, break-even, unit economics.
  • Risks & Mitigations: technical, market, regulatory.
  • Milestones: roadmap with KPIs.

Useful Quant

TAM \(\approx\) population \(\times\) spend per user
Break-even quantity: \(Q_{BE}=\dfrac{FC}{P-VC}\)
Contribution margin: \(\text{CM}=P-VC\), \(\text{CM%}=\dfrac{P-VC}{P}\)

FC=Fixed Cost, VC=Variable Cost per unit.

Segmentation, Targeting, Positioning (Q2, Q7, Q8, Q9)

Segmentation Bases

  • Demographic
  • Geographic
  • Psychographic
  • Behavioral
  • Firmographic (B2B)
  • Needs/Jobs-to-Be-Done
  • Occasion/Usage
  • Benefit sought

Good segments: measurable, substantial, accessible, differentiable, actionable.

Targeting Strategies

  • Undifferentiated (mass)
  • Differentiated (multi-segment)
  • Concentrated (niche)
  • Micromarketing (one-to-one)

Positioning

Choose a frame of reference, point(s) of difference, and reason to believe.

Template

“For [target], [brand] is the [frame of reference] that [point of difference] because [reason to believe].”

Perceptual maps visualize positions on attributes (e.g., price vs. quality).

Sales (Q3)

Pipeline

  1. Lead → MQL → SQL
  2. Discovery / Qualification (e.g., BANT)
  3. Demo / Proposal
  4. Negotiation
  5. Closed-Won / Closed-Lost

Key metrics: conversion rate, cycle length, ACV, win rate, churn.

Unit Economics

Customer Lifetime Value (stream): \(CLV=\sum_{t=1}^{T}\dfrac{(p_t-c_t) \cdot \Pr(\text{active}_t)}{(1+i)^t}\)
Constant margin \(m\), retention \(s\): \(CLV=\dfrac{m\,s}{1+i-s}\)
CAC payback (months): \(\dfrac{\text{CAC}}{\text{Monthly CM}}\)

Forms of Business Ownership (Q5, Q6, Q22, Q23, Q25, Q28–Q30)

FormLiabilityTaxationProsCons
Sole ProprietorshipUnlimited (personal)Pass-throughSimple, full controlUnlimited liability, limited capital
General PartnershipJoint & several (general partners)Pass-throughShared skills/resourcesMutual liability, disputes
Limited Partnership (LP)GP: unlimited; LP: limited to investmentPass-throughAttracts investorsGP bears risk
LLP/LLC*LimitedPass-through (often)Limited liability, flexibleMore paperwork/fees
Corporation (C-Corp)LimitedEntity taxed; dividends taxedCapital access, perpetual lifeDouble taxation, regulation
Co-operativeLimited (usually)VariesMember-owned, patronageConsensus decision-making
FranchiseVaries by contractPass-through (franchisee)Brand & systemsFees, less autonomy
*Jurisdiction-specific naming (LLC/ULC/LLP) varies.

Financial Statements (Q10–Q11, Q26, Q33–Q35, Q45–Q46)

Balance Sheet

Assets \(=\) Liabilities \(+\) Equity
  • Liquidity order: current vs. non-current items.
  • Working capital: \(WC=CA-CL\); Current ratio: \(CR=\dfrac{CA}{CL}\).

Income Statement

Revenue \(-\) COGS \(=\) Gross Profit
\(-\) OpEx \(=\) EBIT
\(-\) Interest/Taxes \(=\) Net Income

Margins: Gross, Operating, Net.

Cash Flow

  • Operating (CFO), Investing (CFI), Financing (CFF).
  • Free Cash Flow: \(FCF=EBIT(1-T)+\text{Dep/Amort}-\Delta NWC-\text{Capex}\).

Common Ratios

ROA \(=\dfrac{NI}{Avg\,Assets}\), ROE \(=\dfrac{NI}{Avg\,Equity}\)
Quick ratio \(=\dfrac{CA-Inventory}{CL}\)
Debt-to-Equity \(=\dfrac{Total\,Debt}{Equity}\)

Opportunity Cost (Q12, Q24)

Cost of the next-best forgone alternative.

Along a PPF, OC of 1 more unit of \(X\) in terms of \(Y\): \(\text{OC}_{X}=\dfrac{\Delta Y}{\Delta X}\).

Business Production Decision-Making (Q13)

Short-Run Cost Graphs & Functions (Q14–Q18, Q15–Q16)

Definitions

\(TC=TFC+TVC\),\quad \(ATC=\dfrac{TC}{Q}=AFC+AVC\)
\(AFC=\dfrac{TFC}{Q}\),\quad \(AVC=\dfrac{TVC}{Q}\)
\(MC=\dfrac{dTC}{dQ}=\dfrac{dTVC}{dQ}\)

Graph Facts (U-shapes)

  • \(MC\) cuts \(AVC\) and \(ATC\) at their minima.
  • When \(MC < ATC\), \(ATC\) falls; when \(MC > ATC\), \(ATC\) rises (same for \(AVC\)).
  • \(AFC\) declines as \(Q\) rises (spreading effect).

Shutdown & Break-Even

  • Shutdown (SR): produce 0 if \(P < \min AVC\).
  • Break-even: \(P = \min ATC\).
  • Profit: \(\pi = TR-TC=Q(P-ATC)\).

Market Structure (Q19–Q20, Q31–Q32)

Structure# FirmsProductEntry BarriersPrice PowerLR Profit
Perfect CompetitionManyHomogeneousNonePrice taker (\(P=MR=AR\))Zero (normal)
Monopolistic CompetitionManyDifferentiatedLowSome (non-price)Zero (due to entry)
OligopolyFewEitherHighInterdependentCan persist
MonopolyOneUniqueVery highPrice makerCan persist

Organizational Innovation (Unit 2 Appendix) (Q27, Q41–Q43)

Types

  • Product vs. Process
  • Business model
  • Position (brand/market)
  • Paradigm
  • Incremental vs. Radical
  • Architectural vs. Component

Structures & Methods

  • Ambidexterity (explore and exploit).
  • Stage-gate / lean experimentation (MVP, build-measure-learn).
  • Open innovation, alliances, IP strategy.

Diffusion (Rogers)

  • Innovators → Early adopters → Early majority → Late majority → Laggards.
  • Adoption drivers: relative advantage, compatibility, complexity, trialability, observability.

Supply, Demand & Market Equilibrium (Q47–Q49)

Basics

Demand: \(Q_d = f(P, Y, P_s, tastes, \dots)\)
Supply: \(Q_s = g(P, input\;costs, tech, \dots)\)

Equilibrium: set \(Q_d(P^*)=Q_s(P^*)\) to solve \(P^*, Q^*\).

Elasticities

Price elasticity (point): \(\varepsilon_d=\dfrac{dQ}{dP}\cdot\dfrac{P}{Q}\)
Arc elasticity: \(\varepsilon_d=\dfrac{\Delta Q}{\Delta P}\cdot\dfrac{\bar P}{\bar Q}\)
Cross-price: \(\varepsilon_{xy}=\dfrac{\%\Delta Q_x}{\%\Delta P_y}\), Income: \(\eta=\dfrac{\%\Delta Q}{\%\Delta Y}\)

Elastic demand: \(|\varepsilon_d| > 1\); Inelastic: \(|\varepsilon_d| < 1\).

Policy (taxes/controls)

  • Specific tax \(t\) creates wedge \(P_b-P_s=t\), reduces \(Q\).
  • Incidence falls more on the side that is less elastic.
  • DWL (approx.): \(\frac{1}{2}\,t\,\Delta Q\).
  • Price ceiling < \(P^*\) → shortage; floor > \(P^*\) → surplus.

Perfect Competition, Monopolistic Competition, Oligopoly & Monopoly (Q21, Q36–Q40, Q44, Q50)

Perfect Competition

  • Price taker: \(P=MR=AR\).
  • Profit max: produce where \(P=MC\) (if \(P\ge \min AVC\)).
  • Long run: entry drives \(P=\min ATC\), zero economic profit.

Monopolistic Competition

  • Many firms, differentiated products.
  • SR: \(MR=MC\) at \(Q\), set \(P\) from demand; LR: entry shifts demand until \(P=ATC>MC\) (excess capacity).

Oligopoly

  • Few firms; strategic interdependence.
  • Game-theory ideas: Cournot (quantities), Bertrand (prices), Stackelberg (leader/follower).
  • Concentration: \(HHI=\sum s_i^2\) (shares in % units).

Monopoly (also Q44, Q50)

  • Choose \(Q\) where \(MR=MC\); set \(P\) on demand at that \(Q\).
  • Markup rule (iso-elastic demand): \(\dfrac{P-MC}{P}=\dfrac{1}{|\varepsilon_d|}\) ⇒ \(P=\dfrac{|\varepsilon_d|}{|\varepsilon_d|-1}MC\).
  • Allocative inefficiency: \(P>MC\); DWL triangle between \(Q_M\) and \(Q^*\).
  • Price discrimination (1st/2nd/3rd degree) can increase output and reduce DWL.

Quick Symbols & Identities

\(TR=P\cdot Q,\; AR=\dfrac{TR}{Q},\; MR=\dfrac{dTR}{dQ}\)
Profit: \(\pi=TR-TC=Q(P-ATC)\)
Learning curve (example): \(C(Q)=aQ^{b},\; b<0\) for learning effects.